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Our support team typically responds within 24 hours.
- Response time
- Under 24 hours on business days
- Enterprise support
- Dedicated account manager and phone line
- Security reports
- See our incident response policy
FAQ
Frequently asked questions
What features are included in DDSign Free?
DDSign Free includes unlimited digital signatures, document templates, guest signers, SMS and email notifications, document organisation in DDSign Drive, Dropbox import, a contact book, and document expiry support.
Can I upgrade to DDSign Professional or Teams later?
Yes, you can upgrade anytime from your account settings. All your existing documents and data are retained when you upgrade.
How do I integrate DDSign with my apps?
DDSign offers several integration options: our REST API for custom integrations, Zapier for no-code automation, direct Gmail/SMTP connection for email, and native integrations with tools like Dropbox and Google Drive.
How does DDSign Professional differ from Free?
Professional adds field validations, full API access, automatic reminders, embedded signing, bulk send (up to 240 documents), custom email templates, and premium profile usernames.
Is my data secure with DDSign?
Yes. DDSign uses 256-bit AES encryption for all documents at rest and in transit. We are SOC 2 Type II certified and GDPR compliant. All signatures are legally binding and compliant with the ESIGN Act and eIDAS.
How do I cancel my subscription?
You can cancel anytime from your account settings. You'll continue to have access until the end of your billing period, and your documents remain accessible.
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